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“Voice of the customer” applications — parsing, interpreting, and responding to customer input — are particularly promising.
Companies need to reimagine their processes to encourage dialogue between people and these new AI tools.
Paul Baier, David DeLallo and John J. Sviokla
The proliferation of AI-generated clutter could spell disaster for LLMs and image-generators.
Oguz A. Acar
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Robin Abrahams and Boris Groysberg
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Peter Cappelli and Ranya Nehmeh
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